Who We Are
Altitude Attitude LLC (“we,” “us,” or “our”) operates the website https://altitude-attitude.com and provides snowboard coaching, camps, and guided tours.
Information We Collect
We may collect personal information when you:
- Book coaching, camps, or tours
- Complete a coaching questionnaire
- Submit media or files through forms or questionnaires
- Leave comments on blog posts
- Contact us through forms or email
- Subscribe to updates or marketing communications
This information may include:
- Name
- Email address
- Phone number
- Booking details
- Questionnaire responses (such as riding level, goals, and experience)
- Uploaded files or media (such as videos or images)
- Any other information you choose to provide
We may also automatically collect limited technical data such as IP address, browser type, and device information.
How We Use Your Information
We use your information to:
- Provide and manage coaching services, camps, and tours
- Personalize your coaching experience
- Review submitted media (such as video analysis for coaching)
- Communicate with you about bookings and services
- Respond to inquiries and support requests
- Improve our website and services
Legal Basis for Processing (EU Users)
If you are located in the European Economic Area (EEA), we process your personal data based on:
- Performance of a contract (e.g., providing coaching, camps, or tours)
- Legitimate interests (e.g., improving services, communication)
- Consent (e.g., marketing communications, optional submissions)
Payments
Payments for services may be processed through third-party payment providers (such as Stripe, Wix Payments, or similar platforms).
We do not store full payment details such as credit card numbers. Payment data is handled securely by these providers in accordance with their own privacy policies.
Coaching Questionnaires & Media Uploads
Information and media you provide through coaching questionnaires may be used to:
- Understand your riding level and goals
- Provide feedback and coaching (including video analysis)
- Tailor your coaching sessions and overall experience
- Support safety and program planning
Media submitted may be stored and accessed by our team for coaching purposes and is not shared publicly without your consent.
Comments
When visitors leave comments on the site, we collect the data shown in the comments form, as well as the visitor’s IP address and browser user agent string to help with spam detection.
An anonymized string created from your email address (a hash) may be provided to the Gravatar service. See: https://automattic.com/privacy/
After approval, your comment and profile information may be visible publicly.
Cookies
Our website may use cookies to:
- Improve user experience
- Analyze website traffic
- Remember user preferences
- Support comment functionality
For users in the EU, you may be asked to consent to non-essential cookies.
You can disable cookies through your browser settings.
Sharing of Personal Information
We do not sell your personal information.
We may share your information with trusted third-party services that help us operate our business, such as:
- Payment processors
- Booking and scheduling systems
- Website hosting providers
- Analytics tools
These providers are required to handle your data securely and only for the purpose of providing services to us.
International Data Transfers
Your information may be processed in the United States or other countries where our service providers operate.
By using our services, you consent to the transfer of your information outside your country of residence, including to the United States.
How Long We Retain Your Data
We retain personal information only as long as necessary to:
- Provide our services
- Meet legal and administrative requirements
- Maintain business records
Comments and their metadata may be retained indefinitely.
Your Rights (California Residents)
If you are a California resident, you have the right to:
- Request access to the personal information we collect about you
- Request that we delete your personal information
- Request information about how your data is used
We do not sell or share your personal information for marketing purposes.
Your Rights (EU Users)
If you are located in the European Economic Area (EEA), you have the right to:
- Access your personal data
- Request correction or deletion of your data
- Object to or restrict processing
- Withdraw consent at any time
To exercise your rights, contact us using the information below.
Data Security
We take reasonable measures to protect your personal information. However, no method of transmission over the internet is completely secure.
Contact Us
If you have any questions about this Privacy Policy or your personal data, please contact us at:
Altitude Attitude LLC
Mammoth Lakes, California, USA
hello@altitude-attitude.com